Frequently Asked Questions
Got a question, we are here to help you.
1. Do you charge a delivery fee? What is the order minimum?
No, we do not charge a delivery fee. The order minimum is $35.00 + gst for commercial addresses. For residential based catering businesses, order minimum is $80.00 +gst.
2. What is the order cut off time?
Our main cut off is 4pm for next delivery on weekdays. On Sundays and Public Holidays, the cut off is 3pm for delivery on the next working days. Note; some products do have earlier cut off times. Main products with early cut off are Gourmet Desserts that have 1pm cut off on weekdays. Sandwiches, salads and wraps have a 2pm cut off.
3. Which areas do you deliver to? What time can we expect delivery?
All products are available across the wider Sydney metropolitan area. Most areas are serviced daily. Please contact us for specific details related to you location. Outside Sydney we are limited to supplying products that do not require refrigeration and can travel safely with overnight courier. Please contact us for further details.
4. What days do you deliver?
Our delivery days are Monday to Friday We do have a very limited Saturday service around the CBD. Please contact us if you require a Saturday delivery.
5. Do you supply the general public?
No, we are a wholesale business and only supply to customers in the hospitality industry. We are happy to refer you to one of our customers near you if you are interested in one of our products.
6. What do these symbols on the products mean?
7. My online order shows status of “Submitted”. What does this mean?
When you confirm and send your Online order it will be status “Submitted”. We will then download to our accounting system and change the status to “Invoiced”. Your order will then be processed and delivered to you.